YOU’LL TALK TO A REAL PERSON… Sure, we could use an automated phone system. It’s cheaper than humans and it would make our life easier, but that’s not the point – we’re here to make your life easier. RTA is, first and foremost, a customer service company whose priority is to solve your problems. Can’t do that if some automated system comes between us. Your call is going to get answered by a real live human. That real live human is going to either answer your question immediately or find someone who can. THAT’S OUR PROMISE.
YOU’LL FIND SIMPLER IS BETTER… You’re smart enough to know that the true cost of a gateway is its deployment time, not its price tag. Every gateway company promises you an “easy-to-use” experience. I don’t doubt their sincerity but they’re big, bureaucratic companies that believe in building very complex products that can meet every application problem with the same little black box that they ship all over the planet. You won’t get that from a smaller, customer focused team like RTA. Instead of a box that is designed to meet the needs of 500 different customers, with a gazillion features you don’t need, you’ll get a box that does THE ONE THING YOU WANT IT DO. THAT’S OUR PROMISE.
YOU’LL FIND IT IN STOCK… Our products aren’t manufactured or stocked in Sweden or Germany or Fiji for that matter. We’re Americans and our products are built, configured and shipped right here in the good old USA. Our boxes are stocked right next to the game room with the pool table, the dart board and the foosball table (we’re a competitive bunch). We do that intentionally so that our shipping people are right there to ship exactly the product you need and get it to you exactly when you need it. THAT’S OUR PROMISE.
YOU’LL GET IT WHEN YOU NEED IT… It’s inevitable. It’s 3, 4 or even 5 o’clock in the afternoon and you need something. Sometimes it’s somebody confusing a 24VDC with 240VDC (that zero really does make a difference) who lets out all the magic smoke so now you need another unit and you need it fast. Because it’s too late for the regular pickup, we’ll drive it over to the FedEx or UPS so that it’s there for you in the early A.M. And for those emergencies when that doesn’t work, we’ve been known to get in the car and drive it right to your dock ourselves. We once drove a box 500 miles to a factory in St. Louis making it just in time for third shift. You’ll get your gateway when you need it. THAT’S OUR PROMISE.
YOU’LL GET AWESOME SUPPORT… Here’s our goal - when you run into a problem, you’ll have the same kind of awesome experience we‘ve heard past customers talk about:
“…Your support staff was excellent, even to the point of getting me an early release of firmware to meet my requirements...”
“Their support person is so skilled he could be an effective hostage negotiator!”
Want to read more examples? www.rtaautomation.com/customersurvey
If you have to call for support you’ll get that same level of interest, patience and attention. THAT’S OUR PROMISE
YOU’LL GET IT YOUR WAY… No, we’re not talking about the flame broiled whopper from Burger King. We know that sometimes our product just needs a little tweak or a little bit of custom code to make it perfect for your application. You may have your own unique protocol, it would really help if your data was scaled, summarized or manipulated in some way, or you need a whole new custom product for a special application. We’ll do any and all that for you. And you’ll be working with an engineering team that has delivered custom industrial applications for almost 30 years. We’ll get it done and get it done right. Just the way you want it. THAT’S OUR PROMISE.
YOU’LL ENJOY WORKING WITH US… We’ve always been a unique company. Whether it’s our KanJam contests in the parking lot, our Polar Plunge on a freezing New Year’s morning, or our plaid shorts day, we like to have fun and that shows in our attitude and work ethic. Our philosophy is to work hard and play harder. Smiling and laughing are important and an integral part of our culture. So, when you’re one of our customers you might get a backwards running clock, a computer mouse with a real bug in it or some other very odd gift. We run a serious business but we want to make sure we smile ….and make you smile along the way. THAT’S OUR PROMISE.
MORE THAN JUST ANOTHER BUSINESS… You deal with lots of businesses; caterers, auto dealerships, bakeries, barber shops, bars, restaurants – the list really is endless. All those business exist to make money and we applaud that. Capitalism is about making money. If we aren’t making money we can’t provide you with the excellent service and support that you deserve. But in our view, a business should be about something other than making money. After all, the world doesn’t need another pizza restaurant with a 30 minute delivery. It doesn’t need another low end dollar store. It doesn’t need another boring auto dealership and it surely doesn’t need another “me too!” strip mall. That’s why we’re different. We’re unique. Unique in how we market, how we deliver and how we talk with our customers and how we approach life and business. We’re one of the few American-owned industrial automation companies. We manufacture, stock and support our products right here in the USA. We provide a five-year warranty, and a team of experts to give you unparalleled customer service 12hrs/day. We’re unique and you’ll love working with us. THAT’S OUR PROMISE.
